At WingBones, we’re committed to ensuring you’re satisfied with your WingBones products. If there’s an issue with your order, we’re here to help make it right. Please review the policy below for a smooth returns process.
Eligibility for Returns
✓ WE REPLACE — FREE
Defective or Damaged Items
If your item arrives damaged or is defective (e.g., manufacturing flaw), we’ll replace it at no cost to you.
✓ WE MAKE IT RIGHT
Incorrect Item
If we send the wrong item (e.g., incorrect angle or model), we’ll send the correct one and cover return shipping for the incorrect item.
✗ NOT ACCEPTED
Change of Mind
Due to on-demand production, we cannot accept returns for change of mind or incorrect ordering. Please double-check your plane’s specifications before ordering.
Returns Process
Contact Us: Reach out within 30 days of receiving your order via the Contact Us page. Include your order number and a brief description of the issue.
WITHIN 30 DAYS OF DELIVERY
Return Shipping: We’ll provide a prepaid return label for eligible returns (defective, damaged, or incorrect items). For non-eligible returns, you’ll need to cover return shipping costs.
Inspection and Replacement: Once we receive the returned item, we’ll inspect it within 2 business days. If approved, we’ll ship a replacement within 2 business days after that.
INSPECTION: 2 BUSINESS DAYS REPLACEMENT SHIPS: 2 BUSINESS DAYS AFTER
Non-Returnable Items
✗ Items that have been used, installed, or damaged after delivery.
✗ Custom orders tailored to specific requirements (unless defective).
Contact Us with Questions
If you’re unsure about your order or need help, don’t hesitate to reach out. I’m Randy West, the owner, and I’m here to support your RC soaring journey!
Randy West
Owner, WingBones.com & WestVector Solutions LLC